Last updated on Apr 6

2 min read

Phone Numbers

Samespace allows you to easily add phone numbers and manage routing for existing numbers. Follow these simple steps to add or manage phone numbers in your Space account:

Adding a Phone Number

  1. Navigate to the “Settings” tab and select “Numbers” under Phone from the left sidebar menu.
  2. Click on the + icon and fill in all the required fields. Once completed, click the “Save” button.

Adding a Phone Number

Phone Number Fields

Field Description
Provider SIP trunk for the phone number.
Number Specifies telephone number. Must be a complete number with a country code. No specific characters are required.
Entity Name of the unit within the selected routing type can be team, user or flow, etc.
Send to Specifies the routing type for the phone number. E.g., send queue calls to a specific team or user.
Note Map the phone numbers to a SIP provider. This permits IP addresses that are authorized to send calls to the phone number.

Managing Existing Phone Numbers

  1. Navigate to the “Settings” tab and select “Phone Numbers” from the left sidebar menu.
  2. Click on the phone number row that needs to be rerouted. Make all the necessary changes in the fields mentioned on the dialog box and click “Save.”

Bulk Uploading Phone Numbers

You can also upload phone numbers in bulk using the following steps:

  1. Navigate to “Phone Numbers” inside the settings.
  2. Click on “Upload” and upload the numbers in CSV format. Once the file is uploaded, click on the “Add” button.