Last updated on Apr 6
2 min read
Follow these steps to set up the chat and Web HiFi features on your website, empowering your agents to communicate effectively with customers.
Steps for Creating a New Web Widget
- Navigate to the "Web" option within the Messaging menu in Settings.
- Click on the + icon or "Create" button to open the dialog box for creating a new widget.
- Fill out all the required fields in the dialog box to complete the creation of the new web widget.
|The URL of the website where the widget will be embedded.
|The countries from which requests will be accepted.
|The name of the company, which will be displayed in the chat window.
|Allows selection or customization of the brand color for the widget.
|The message displayed on the banner of the widget.
|Additional message displayed below the banner CTA.
|Determines the position of the chat/call icon.
|Specifies whether requests should be routed to a team or flow.
|The team that will handle the chat, selected from a drop-down menu.
|The message displayed to visitors when they initiate a chat.
|The flow that will be used to route the conversation.
|Gives visitors the ability to send attachments.
|Allows visitors to send emojis.
|Enables the collection of feedback from visitors after a conversation.
|The duration after which a non-responsive conversation will time out.
Web Hifi Settings
|Request can be routed to team or flow.
|Select the team that will handle the chat from the drop-down menu.
|Obtain review from the visitors using this field.