Widget

Follow these steps to set up the chat and Web HiFi features on your website, empowering your agents to communicate effectively with customers.

Steps for Creating a New Web Widget

1. Navigate to the "Web" option within the Messaging menu in Settings.
2. Click on the + icon or "Create" button to open the dialog box for creating a new widget.
3. Fill out all the required fields in the dialog box to complete the creation of the new web widget.

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General

Field	Description
Website URL	The URL of the website where the widget will be embedded.
Country	The countries from which requests will be accepted.
Company Name	The name of the company, which will be displayed in the chat window.
Theme	Allows selection or customization of the brand color for the widget.
Banner CTA	The message displayed on the banner of the widget.
Banner Context	Additional message displayed below the banner CTA.
Orientation	Determines the position of the chat/call icon.

Chat Settings

Field	Description
Route To	Specifies whether requests should be routed to a team or flow.
Team	The team that will handle the chat, selected from a drop-down menu.
Welcome message	The message displayed to visitors when they initiate a chat.
Flow	The flow that will be used to route the conversation.
Attachment option	Gives visitors the ability to send attachments.
Emoji option	Allows visitors to send emojis.
Feedback request	Enables the collection of feedback from visitors after a conversation.
Session Timeout	The duration after which a non-responsive conversation will time out.

Web Hifi Settings

Field	Description
Route To	Request can be routed to team or flow.
Team	Select the team that will handle the chat from the drop-down menu.
Request Feedback	Obtain review from the visitors using this field.