DNC

Overview

The Do Not Call (DNC) feature allows users to create a list of telephone numbers that should not be called or blocked. This feature can be used to exclude certain numbers from being dialed during a campaign. The DNC list is a data source containing numbers that should not be contacted. When a campaign selects records from its contact list, any numbers that match entries in the DNC list will be excluded from dialing. Additionally, the Blocklist feature allows users to compile a list of numbers to block any unsolicited calls that are not relevant to their business.

Add Number to DNC/Blocklist

You can add numbers in bulk by uploading a file in CSV (Comma Separated Values) format.

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Bulk Upload

Step 1: Click on the upload icon to select the list you want to add to the DNC/Blocklist. Step 2: Click on "Upload" to add the numbers to the list.

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Download List

Step 1: Click on the three-dotted icon. Step 2: Select "Download DNC" or "Download Blocked" to download the respective lists in bulk.

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Delete List

Step 1: Click on the three-dotted icon. Step 2: Select "Delete DNC" or "Delete Blocked" to delete the respective lists in bulk.