Last updated on Apr 6

1 min read


Tags: You can add tags to conversations based on your specific use case. Examples of tags for a conversation may include "positive", "negative", or "interesting".

Enforce Tags: When this field is enabled, at least one tag must be selected for each conversation.

Allow Only Single Tag: Checking this field restricts conversations to having only one tag assigned to them.

Custom UI and Functions: Enabling this feature allows you to create a customized user interface for your agents' workspace using custom UIs and functions.