Overview

Pulse is a powerful tool designed to help managers improve their call center or customer service operations. With real-time monitoring and coaching, managers can ensure their agents provide excellent customer service and intervene discreetly when necessary.

Pulse also gives managers a bird's eye view of their operations, including a list of all teams and the number of online agents. This feature helps managers keep track of resources and identify areas where additional support may be needed.

In addition, Pulse provides valuable insights on customer interactions, helping managers uncover common questions and pain points. This information allows managers to improve their operations and agent training to better serve customers.

Overall, Pulse empowers managers to take their customer service to the next level and create positive customer experiences.