Preferences

June 25, 2020

Once logged in to Samespace, navigate to the Teams section and select the team you wish to edit. Click on the Preferences tab to modify team settings.

Teams

Conversation Tags

Conversation Tags enable your team members to define the context for conversations, be it chats or calls, to enable a seamless follow-up or transfer. From the Insights section, you get a complete overview of all tags being used across your organisation. You can also enforce tags to make sure your team members do not end a conversation without tagging it.

SettingDefinition
Enforce TagsAtleast one tag must be assigned to every conversation.
Allow Only Single TagEnforece agent to select a single tag for a conversation

DNC

A Do-Not-Call list on Samespace consists of a list of numbers that are not allowed to be called by a user. Adding DNC numbers to a Team prevents all team members from making outbound calls to these numbers.

On this page

Introduction

Conversation Tags

DNC