Teams

June 25, 2020

Samespace Teams offers a new way to formally group, organize and filter your agents in Samespace. With Teams, admins and supervisors can create groups of agents, which can represent skills, departments, languages, etc. As an admin you can define, edit and assign agents to specific teams. Then, you can filter some of the metrics by team, in Samespace Pulse.

You can define both inbound/outbound properties inside team.

Start with a guide

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Introduction

Start with a guide