Entities
Samespace providers a way to add custom entities. This entities are useful to capture Customer/Lead intent with help of Slot block. To add an entity jusy click on settings in Studio.
To add entity user must provide name of the entity e.g. Department and its values. e.g. Sales, Support.
User can add multiple entity values by simply separating them with comma.
Apart from custom/user defined entities, Samespace also provides system entities which are accessible in flow with prefix of sys.
Some of the common system defined entities are
| Name | Description |
|---|---|
| sys.person | Used to detect person name |
| sys.email | Used to detect email addresses |
| sys.phone | Used to detect phone numbers |
| sys.any | Used to capture general things |
| sys.org | Used to capture organization names |
| sys.ip | Used to capture ip addresses |
| sys.date | Used to capture dates |
| sys.cardinal | Used to capture numbers |
| sys.place | Used to capture places |
| sys.money | Used to capture words related to money, e.g. 1000 USD |
| sys.digits | Used to capture digits |
sys.digit also captures DTMF input in case of voice channel.