From Dock Settings, admin can change dock configuration properties which will affect entire call center.
To access this section, navigate to the menu section by clicking the menu icon next to your profile picture. From the dropdown, select the Dock Settings link.
Any Admin user can change following dock settings
|Auto Hide||Hides the dock when not in use. Hovering overDock makes it visible|
|Auto Answer||Forces a user into the Pause status upon rejecting an incoming call|
|Auto Pause on no answer||Automatically connects to incoming calls for the user|
|Mask Phone Number||Hide all incoming numbers from the user|
|Click to call||Enables click to dial call on webpage|
|Block Manual Dialing||Blocks users to dial number|
|Chats per user||Concurrent chat limit for the users|
|Pause Reasons||Custom reason to be selected by user when needs to take a break.|
|Telephony Endpoints||Device from which agent is allowed to make/receive calls.|
|Network Security||Restrict login access from untrusted IP addresses or networks|