Samespace offers omni-channel functionality. Agent can handle customer request through chat, Facebook Messenger and Twitter.
Samespace offers chat functionaly on web through web widget. To create widget admin must create a chat routing flow.
The user will have the option to accept an incoming chat request by clicking on Accept or cancel it by clicking on the decline.
After accepting a chat request, a conversation box will open where the user can chat with the visitor and view chat history on scroll.
Agent can take notes and tag a conversation. Agent also has ability to ask for help by simply adding users by clicking on + icon.