Messaging

June 25, 2020

Samespace offers omni-channel functionality. Agent can handle customer request through chat, Facebook Messenger and Twitter.

Samespace offers chat functionaly on web through web widget. To create widget admin must create a chat routing flow.

The user will have the option to accept an incoming chat request by clicking on Accept or cancel it by clicking on the decline.

Chat Request

After accepting a chat request, a conversation box will open where the user can chat with the visitor and view chat history on scroll.

Chat Conversations

Agent can take notes and tag a conversation. Agent also has ability to ask for help by simply adding users by clicking on + icon.

Chat Conversations

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Introduction