Analytics

June 25, 2020

Analytics delivers precise statistics for each call that goes through your network.

Features such as Call Summary, OutFlow, InFlow, Conversations and Productivity provide accurate data to help you assess how to maximize user performance in each customer service metric.

Analytics offers long-term insights into user call routines, letting you examine any emerging patterns within your team and helping you decide how to reallocate/redistribute your personnel to optimise overall workplace performance.

Summary

Analytics offers different reports for focused visibility.

Start with a guide

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Introduction

Start with a guide